PLEASE NOTICE: It is not possible to restore the contents of Microsoft Authenticator. So, when you get a new device, and you choose to reset the device (without first setting up Authenticator on the new one or adding your phone number), Authenticator must be set up from scratch. 

Therefore, you need to contact service desk Support personally at AAU, in order to delete the old MFA device and possibly get help setting up the MFA again. 

Do you have your old device and want to set up Authenticator on the new device? 

Before you start setting up Authenticator on your new mobile, we recommend that you name your devices in order to distinguish the devices from each other in the safety information overview. This way, IT won’t delete the wrong device if we are helping you deleting old devices - After that you can setup your new device by using the guide Setup multifactor authenticator on a new device

• Open the chrome browser on the computer in an incognito window – Read here how to open an incognito window
• Enter https://aka.ms/mfasetup in the address bar and login with your AAU-Username and password 
• Approve with your “old” device 
• Click add login method, under safety information where you have overview of your added devices 
• Choose Authenticator App 
• Click add 
• Download Microsoft Authenticator app on the new mobile 
• Open the Microsoft Authenticator app on your mobile 
• Click Next on the computer  

You now need to configure your account on your computer, so go to your phone

• In the upper right corner choose skip (if you don’t get this option, just continue on to the next step)
• Click add account 
• Choose add work or school account on the mobile 
• Click next on your computer
• Choose Scan a QR-code on your mobile

You are asked if you want to give Authenticator consent to take pictures and record videos? - Choose to give consent, while you are using the app  

• Scan the QR-code from the computer
• App lock is activated – click OK
• Click next on the computer  

Approve the notification sent to your new mobile

• Enter your lock screen password on your mobile
• The account is now visible in the Authenticator app
• Click next on the computer

You have now configured your safety information. 

• Click apply
• Keep me logged in – choose NO
• You can now see Microsoft Authenticator under safety information 

• Open the Chrome browser on your computer in an incognito window – Read how to open an incognito window here
• Write https://aka.ms/mfasetup in the address bar and login with your AAU-Username and password 
• Verify with either SMS or Authenticator app 
• Log in 
• Go to safety information, where you have an overview of your added devices 

From standard method for login, you can see which standard method you use. If it says Microsoft Authenticator – message, then the standard applied is the Authenticator app 

• Click Change 
• Choose the method you wish to use, either Phone – SMS + your number or Microsoft Authenticator – message 
• Click Confirm 

You can now see your standard method on how you wish to validate log ins has changed. 

As an external visitor/guest you can click here to read how to set up multi-factor authentication