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YOU CAN NOW CHANGE YOUR PASSWORD WITH NEM-ID

We are in the process of reopening access to AAU's IT systems.

In order to access AAU's IT systems again, you must first change your password to one you have never used before.

You can change your password at nyadgangskode.aau.dk.

If you are physically on campus, your PC will have difficulty connecting to the network, so we recommend that you use your mobile phone.

Since all AAU users have to change their password, you may experience some waiting time on the system. Keep trying until you succeed.

If you are employee at AAU, you must use a VPN connection or be present at the campus to access systems at AAU. Initially you will have access to mail, phones, Office365 and selected administrative systems. Following access to systems will be granted gradually.

If you are a student at AAU, you must change your password and you will have access to mail and Office 365. Educational systems will be accessible as soon as possible.

You can see additional guidance on en.aau.dk, and if you need more help, please contact ITS Support at Tel. +45 9940 2020.

We apologize for the inconvenience and appreciate your patience and understanding.

Users without NemID now also can change password

We are now ready to help employees and students, who do not have a NemID, to change their password.

Please, come to one of ITS’ local service desks in person and bring photo identification (passport) and AAU card. When your ID has been approved, we will help you to change your password.

See addresses and opening hours for ITS service desks

If you are not able to show up at campus at this time in order to change your password, please be patient and wait for further instructions.

In order to find information about the upcoming semester, please visit www.newstudents.aau.dk or contact your study secretary.

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    AAU users may experience limited functions in systems, that communicate via the Internet

    Please note: During the recovery phase, we have restricted Internet traffic between AAU and the outside world. This may cause AAU users to experience limited functions in systems, that communicate via the Internet.

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    Deadline for available study places is postponed, so it is possible to apply until August 10. at 08.00 AM

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    All examinations planned to begin or take place on the 7th of August are being postponed

    As a result of the current situation with AAU’s IT systems, it is still not possible to hold examinations, thus a number of examinations will be postponed:

    All examinations planned to begin or take place on the 7th of August are being postponed.

    For written examinations to be submitted on the 7th of August the deadline will be prolonged.

    The departments will inform students on how and when the affected examinations will be held.

    Examinations are expected to be hold as planned from Monday the 10th of August.

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    Postponement of exams - you will be notified by your programme

    As a result of the current situation with AAU’s IT systems, it is not possible to hold examinations, thus a number of examinations will be postponed:

    All examinations planned to begin or take place on the 5th and the 6th of August are being postponed.

    Written examinations to be submitted on the 5th or the 6th of August will either be postponed or the deadline will be prolonged.

    The departments will inform students on how and when the affected examinations will be held.

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    Press release from Aalborg University, Wednesday 5 August

    Aalborg University starts opening access to IT systems again

    During Wednesday afternoon it will again be possible for staff and students to log on as AAU users. Initially, email accounts and phones will be accessible.

    As previously reported, Aalborg University (AAU) suffered a critical incident in our internal IT infrastructure. Since we suspect a cybercrime, the university decided to shut down all IT systems yesterday, Tuesday 4 August 2020.

    With the rapid response to the incident and closure of university IT systems across locations and areas, it seems that the university has been able to contain and limit the incident.

    At this stage in our analyses of the incident, we do not see that the AAU has lost sensitive knowledge such as research or sensitive personal data.

    - We can therefore begin today, Wednesday, a gradual reopening of our IT systems, initially email and phone systems. We cannot say right now how long it will take to get all IT systems functioning again, says Antonino Castrone, University Director.

    Out of 4,800 new bachelor students, about 300 are yet to confirm their study place. Their deadline is extended further by some days.

    There is currently no further information, but updates will be forthcoming through

    Facebook (facebook.com/AalborgUniversitet), Twitter (AAUItServices) and aau.dk.

    Press inquiries may be directed to Bo Jeppesen, Senior Strategic Advisor, Tel: 61404061

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    At the moment Aalborg University’s IT systems are unavailable

    AAU's IT systems are unavailable due to a critical IT incident. We are in the progress of opening up all systems. To access the systems again you need to change password. This will be possible no earlier than around noon today, Wednesday 5th of August. Please be ready with your Nem-ID for changing your password.

    Since UniStart is unavailable the deadline for accepting an offered study place will initially be postphoned to 7. August

    Deadline for available study places is also postponed, so it is possible to apply today and tomorrow (6.-7.August).

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          Support@its.aau.dk

       + 9940 2020