Support

Please notice

At the moment we receive a lot of requests and do our very best to get back to all of you as soon as possible. Meanwhile, we ask for your patience and understanding

Monday-Thursday: 7.30 - 16.00
Friday: 7.30 - 15.30
Saturday-Sunday: Closed

Telephone: 9940 2020

Meet us in Aalborg, Esbjerg and Copenhagen.

In case of physical appearance, remember to follow AAU's requirements for coronatest and other applicable rules. You can take a closer look at https://www.aau.dk/coronavirus/
 

Monday-Thursday: 8.00-15.30
Friday: 8.00-15.00

• Servicedesk Cph, A.C. Meyers Vænge 15, 5. floor
• Servicedesk Esbjerg, Niels Bohrs Vej 8, room F110
• Servicedesk Aalborg, Kroghstræde 3, room 2.106
• Servicedesk Aalborg, Rendsburggade 14, room 2.145 (closed April 22, 2021 at 13-15.30)

Low-service days at AAU

Please note that on low-service days at AAU, ITS Support is ready to assist you with support and advice at our support phone (2020), but our service desks will be closed.

Find the dates for AAU’s low-service days here

At the moment local service desks with adjusted opening hours are closed.

Please See Opening Hours for Each Servicedesk Below

• Selma Lagerløfs Vej 300, room 4.1.16 CLOSED DUE TO THE CORONA SITUATION
  
  Monday-Friday 9.00-13.00

• Servicedesk Aalborg, Strandvejen 12-14, lokale A215 
  CLOSED DUE TO THE CORONA SITUATION, BUT WE HAVE OPENED ON APRIL 12 AND 19. 8-11
  Monday, Tuesday and Thursday 8.00 - 10.00

• Captia (in Danish)
• ØSS
• Unistart
• STADS
• AUB
• AAU-handbook (in Danish) 

Service information

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