AAU It Services


Opening hours

Please notice

At the moment we receive a lot of requests and do our very best to get back to all of you as soon as possible. Meanwhile, we ask for your patience and understanding

Monday-Thursday: 7.30 - 16.00
Friday: 7.30 - 15.30
Saturday-Sunday: Closed

Telephone: 9940 2020

Local servicedesks with fixed opening hours


Meet us in Aalborg, Esbjerg and Copenhagen.

Until 28 February 2021, the local service desks will be staffed with emergency preparedness due to corona restrictions. Before physical attendance, it requires that:

  • AAU employees have an approval via their own management hierarchy. The individual is responsible for obtaining the approval.
  • Students have contacted ITS Support in advance on +45 9940 2020. If the inquiry cannot be resolved by telephone, the student will receive a case number, which must be provided by attending the local service desk.

Monday-Thursday: 8.00-15.30
Friday: 8.00-15.00


Low-service days at AAU

Please note that on low-service days at AAU, ITS Support is ready to assist you with support and advice at our support phone (2020), but our service desks will be closed.

Find the dates for AAU’s low-service days here


Local Service desks with Adjusted Opening Hours

At the moment local service desks with adjusted opening hours are closed.


Please See Opening Hours for Each Servicedesk Below


We cannot help you with everything

At present, we do not provide support for the below-mentioned systems and services via the above-mentioned telephone number and email. For further information, follow the links below.

AAU Remote Support

Session Key   

Contact Support

    Service Portal

     E-mail: support@its.aau.dk

     Telephone: +45 9940 2020


Monday 7.30 – 18:30
Tuesday 7.30 – 18:30
Wednesday 7.30 – 18:30
Thursday 7.30 – 18:30
Friday 7.30 – 18:00
Saturday Closed
Sunday Closed

Opening hourS

Monday 7.30 – 16.00
Tuesday 7.30 – 16.00
Wednesday 7.30 – 16.00
Thursday 7.30 – 16.00
Friday 7.30 – 15.30
Saturday Closed
Sunday Closed