Support

Please notice

At the moment we receive a lot of requests and do our very best to get back to all of you as soon as possible. Meanwhile, we ask for your patience and understanding

Monday-Thursday: 7.30 - 16.00
Friday: 7.30 - 15.30
Saturday-Sunday: Closed

Telephone: 9940 2020

Meet us in Aalborg, Esbjerg and Copenhagen.

Until 28 February 2021, the local service desks will be staffed with emergency preparedness due to corona restrictions. Before physical attendance, it requires that:

• AAU employees have an approval via their own management hierarchy. The individual is responsible for obtaining the approval.
• Students have contacted ITS Support in advance on +45 9940 2020. If the inquiry cannot be resolved by telephone, the student will receive a case number, which must be provided by attending the local service desk.
   

Monday-Thursday: 8.00-15.30
Friday: 8.00-15.00

• Servicedesk Cph, A.C. Meyers Vænge 15, 5. floor
• Servicedesk Esbjerg, Niels Bohrs Vej 8, room F110
• Servicedesk Aalborg, Kroghstræde 3, room 2.106 (closed 21.1.2021 at 12.30-15.30)
• Servicedesk Aalborg, Rendsburggade 14, room 2.145  (closed 21.1.2021 at 12.30-15.30)

Low-service days at AAU

Please note that on low-service days at AAU, ITS Support is ready to assist you with support and advice at our support phone (2020), but our service desks will be closed.

Find the dates for AAU’s low-service days here

At the moment local service desks with adjusted opening hours are closed.

Please See Opening Hours for Each Servicedesk Below

• Selma Lagerløfs Vej 300, room 4.1.16 CLOSED UNTIL FEBRUARY 28, 2021
  Monday-Friday 9.00-13.00

• Servicedesk Aalborg, Strandvejen 12-14, lokale A215 CLOSED UNTIL FEBRUARY 28, 2021
  Monday, Tuesday and Thursday 8.00 - 10.00
   

• Captia (in Danish)
• ØSS
• Unistart
• STADS
• AUB
• AAU-handbook (in Danish) 

Service information