Support

IMPORTANT INFO ABOUT SUPPORT DURING THE CORONA SHUTDOWN

ITS Support will be available in the coming period both by phone and by e-mail. Local service desks will be closed. We recommend that you use us wisely, please send not urgent tasks by e-mail and only use the phone 9940 2020 for urgent tasks. If you contact ITS Support by e-mail (support@its.aau.dk) , please add a telephone number where we can reach you.

opening hours in the ITS phone support

NB. Please be aware of AAU low-service days.

Monday 7.30 - 16.00
Tuesday 7.30 - 16.00
Wednesday 7.30 - 16.00
Thursday 7.30 - 16.00
Friday 7.30 - 15.30
Saturday Closed
Sunday Closed

IMPORTANT:

ITS Support will be available in the coming period both by phone and by e-mail. Local service desks will be closed. We recommend that you use us wisely, please send not urgent tasks by e-mail and only use the phone 9940 2020 for urgent tasks. If you contact ITS Support by e-mail (support@its.aau.dk) , please add a telephone number where we can reach you.

Meet us in Aalborg, Esbjerg and Copenhagen.

Monday-Thursday: 8.00-15.30
Friday: 8.00-15.00

• Servicedesk Cph, A.C. Meyers Vænge 15, 5. floor
   
• Servicedesk Esbjerg, Niels Bohrs Vej 8, room F110
   
• Servicedesk Aalborg, Kroghstræde 3, room 2.106
   
• Servicedesk Aalborg, Rendsburggade 14, room 2.145  (Closed week 29-30)

Low-service days at AAU

Please note that on low-service days at AAU, ITS Support is ready to assist you with support and advice at our support phone (2020), but our service desks will be closed.

Find the dates for AAU’s low-service days here

IMPORTANT:

ITS Support will be available in the coming period both by phone and by e-mail. Local service desks will be closed. We recommend that you use us wisely, please send not urgent tasks by e-mail and only use the phone 9940 2020 for urgent tasks. If you contact ITS Support by e-mail (support@its.aau.dk) , please add a telephone number where we can reach you.

Please See Opening Hours for Each Servicedesk Below

• Selma Lagerløfs Vej 300, room 4.1.16
  Monday-Friday 9.00-13.00
   
• Skjernvej 4A, room 1.120b
  Thursday 8.15 -11.00
  
  From 10. April to 29. May  2018 open all Tuesdays from 13.30-15.30. 
  From 23. April to 27. April holiday closed
  
   
• Servicedesk Aalborg, Strandvejen 12-14, lokale A215
  Monday, Tuesday and Thursday 8.00 - 10.00

• Captia (in Danish)
• ØSS
• Unistart
• STADS
• AUB
• AAU-handbook (in Danish) 

Service information