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AAU It Services

Support

Opening hours

IMPORTANT INFO ABOUT SUPPORT DURING THE CORONA SHUTDOWN

ITS Support will be available in the coming period both by phone and by e-mail. Local service desks will be closed. We recommend that you use us wisely, please send not urgent tasks by e-mail and only use the phone 9940 2020 for urgent tasks. If you contact ITS Support by e-mail (support@its.aau.dk) , please add a telephone number where we can reach you.

opening hours in the ITS phone support

NB. Please be aware of AAU low-service days.

Monday 7.30 - 16.00
Tuesday 7.30 - 16.00
Wednesday 7.30 - 16.00
Thursday 7.30 - 16.00
Friday 7.30 - 15.30
Saturday Closed
Sunday Closed

 

Local servicedesks with fixed opening hours

IMPORTANT:

ITS Support will be available in the coming period both by phone and by e-mail. Local service desks will be closed. We recommend that you use us wisely, please send not urgent tasks by e-mail and only use the phone 9940 2020 for urgent tasks. If you contact ITS Support by e-mail (support@its.aau.dk) , please add a telephone number where we can reach you.

 

Meet us in Aalborg, Esbjerg and Copenhagen.

Monday-Thursday: 8.00-15.30
Friday: 8.00-15.00

 

Low-service days at AAU

Please note that on low-service days at AAU, ITS Support is ready to assist you with support and advice at our support phone (2020), but our service desks will be closed.

Find the dates for AAU’s low-service days here

 

Local Service desks with Adjusted Opening Hours

IMPORTANT:

ITS Support will be available in the coming period both by phone and by e-mail. Local service desks will be closed. We recommend that you use us wisely, please send not urgent tasks by e-mail and only use the phone 9940 2020 for urgent tasks. If you contact ITS Support by e-mail (support@its.aau.dk) , please add a telephone number where we can reach you.

 

Please See Opening Hours for Each Servicedesk Below

We cannot help you with everything

At present, we do not provide support for the below-mentioned systems and services via the above-mentioned telephone number and email. For further information, follow the links below.

AAU Remote Support
 

Session Key   

Contact Support

    Service Portal

     E-mail: support@its.aau.dk

     Telephone: +45 9940 2020

 

Opening hourS

Monday 7.30 – 16.00
Tuesday 7.30 – 16.00
Wednesday 7.30 – 16.00
Thursday 7.30 – 16.00
Friday 7.30 – 15.30
Saturday Closed
Sunday Closed