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AAU It Services


Opening hours

Extended opening hours during examination

To meet the possible need for support in relation to examinations from Monday 15/6 and the rest of June we extend our opening hours on +45 9940 2020 till 17.00.

NB. Please be aware of AAU low-service days.

Monday-Thursday: 7.30 - 17.00
Friday: 7.30 - 17.00
Saturday-Sunday: Closed


Local servicedesks with fixed opening hours


Meet us in Aalborg, Esbjerg and Copenhagen.

Monday-Thursday: 8.00-15.30
Friday: 8.00-15.00


Low-service days at AAU

Please note that on low-service days at AAU, ITS Support is ready to assist you with support and advice at our support phone (2020), but our service desks will be closed.

Find the dates for AAU’s low-service days here


Local Service desks with Adjusted Opening Hours

At the moment local service desks with adjusted opening hours are closed.


Please See Opening Hours for Each Servicedesk Below

We cannot help you with everything

At present, we do not provide support for the below-mentioned systems and services via the above-mentioned telephone number and email. For further information, follow the links below.

AAU Remote Support

Session Key   

Contact Support

    Service Portal

     E-mail: support@its.aau.dk

     Telephone: +45 9940 2020


Opening hourS

Monday 7.30 – 16.00
Tuesday 7.30 – 16.00
Wednesday 7.30 – 16.00
Thursday 7.30 – 16.00
Friday 7.30 – 15.30
Saturday Closed
Sunday Closed