AAU It Services


Why updates?

To keep your PC safe and minimize the risk of abuse and errors, updates are required.

ITS is trying to keep all AAU machines up to date to increase security, but also to give users access to new features in the programs that you use.

In practice, this means that ITS initiates system updates shortly after they are released by Microsoft and Apple. Usually within 48 hours. You can read more about this under the heading "System/operating system updates."

ITS also initiates software updates for other programs installed through your computer's "Software Center."

ITS recommends that you install available updates in the Software Center as soon as they are available. If you forget to do so, the update will be installed automatically.

On this page, you can read more about how we do it and how it will affect you. Keep in mind that you can always contact ITS Support on 9940 2020 or support@its.aau.dk if you have any questions or want to know more about updates.

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    Updates of installed programs happen through your Software Center and do not require that you are connected to Aalborg University’s network, neither directly or by VPN.

    These updates will start automatically, typically after 3 days, and will only in rare cases require a restart of your computer. We recommend that you install the update at a time where you do not need to use the program, as it will close down for a short period of time while updating.

    Some programs require that other programs (or earlier versions) are closed before the update can start. To avoid interfering with your work, the update will stop if this is the case.
    The Software Center will automatically attempt to restart the update later.

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    System updates for macOS become available through your Software Center on your mac.

    Under normal circumstances, the updates will be installed automatically the night after they are made available by Apple if the computer is turned on and connected to power.

    If they are not installed the following day, you as a user will be informed about the update via a pop-up box similar to this:

    This pop-up allows you to start the update immediately or postpone it until the following day at 4 p.m. at the latest.
    If you postpone the update until 4 p.m. the following day, the update will be installed, and the computer will restart automatically with a 5 minutes notice. Therefore, we recommend that you only postpone the update to be installed at an appropriate time that suits you, e.g. at the end of a workday.

    If your computer is turned off for the entire period and then turned on the next day, you will only receive a 5-minute notice before the installation of the update. The restart cannot be stopped or postponed.

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    HOW TO

    The upgrade can take up to an hour, and your Mac must be plugged into the power supply before the upgrade starts.

    • On the "Apple" menu, click "System Preferences..." (Or the System Preferences icon in the dock)

    • Click "Software Update"

    • Click "Upgrade Now". If you have pending software updates available, they must be installed before upgrading.

    • The update is downloaded - the speed depends on your Internet connection.
    • When the download is complete, the setup program for the new version opens automatically - follow the on-screen instructions to start the installation.

    • Congratulations on your upgraded Mac!